q987 Privacy Policy – How We Handle Your Data

1 Introduction

This Privacy Policy describes how q987 ("we", "us", "the platform") collects, uses, stores and protects personal information provided by users ("you", "the player") when accessing or using the q987 website and Android application.

By registering an account on q987 and using any part of the platform — including sports betting, slot games, fish games, deposits and withdrawals — you acknowledge that you have read this Privacy Policy and agree to the practices described here.

This policy should be read alongside the q987 Terms and Conditions. Where these documents overlap, the Terms and Conditions govern the overall relationship between you and q987, while this policy governs specifically how personal data is handled.

2 Data We Collect

q987 collects personal information in the following ways and categories:

Information you provide directly:

• Full name and date of birth provided at registration
• Contact details — email address and phone number
• Identity verification documents when requested (such as national identity card details)
• Payment method details sufficient to process a deposit or withdrawal — for example, the mobile wallet number associated with your JazzCash or Easypaisa account, or bank account details for Bank Transfer

Information collected automatically during platform use:

• Login timestamps and session duration data
• Device type, operating system, and browser or app version
• IP address and general geographic location derived from IP
• Betting and gaming activity — wagers placed, games accessed, amounts in PKR, results
• Deposit and withdrawal transaction records
• Promotion and bonus claims and progress
• In-platform navigation and feature usage data

3 How We Use Your Data

The personal data q987 holds about you is used for the following purposes:

• Account management: Creating and maintaining your q987 account, managing your PKR balance, and linking deposits and withdrawals to your account record.
• Transaction processing: Routing deposit and withdrawal requests via your chosen payment method — JazzCash, Easypaisa, Raast, Bank Transfer, card or mobile wallet — and maintaining accurate PKR transaction records.
• Identity verification: Confirming that you meet the 18+ age requirement and that the account is operated by the registered individual, particularly at withdrawal stage or when verification is triggered by account activity.
• Promotions and VIP programme: Tracking eligible activity to apply bonus credits, calculate cashback, process reload offers and manage VIP tier progression across all sections of q987.
• Platform improvement: Understanding how different sections of q987 are used helps us prioritise fixes, feature updates and performance improvements. This is done using aggregated activity data, not individual profiling for advertising.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, duplicate account creation, bonus abuse or transaction fraud. IP and device data contributes to this.
• Responsible gaming: Reviewing account activity patterns to support the platform's responsible gaming tools — including flagging accounts that may benefit from self-initiated limit-setting or break reminders.
• Legal and compliance obligations: Maintaining records required for legal purposes and responding to lawful requests from authorities where applicable.

q987 does not use your personal data to build advertising profiles for sale to third parties, and does not share your personal data with advertising networks.

4 Data Sharing

q987 does not sell personal player data. Data is only shared in the limited circumstances below:

• Payment providers: When you make a deposit or request a withdrawal, the relevant payment provider — JazzCash, Easypaisa, Raast, your bank, or your card network — receives the minimum data required to process that specific transaction. These providers operate under their own privacy and security policies.
• Identity verification services: Where identity verification is required, your submitted documents may be processed by a third-party verification service. This is only done where necessary and the service provider is bound by appropriate data handling obligations.
• Technology and platform service providers: q987 uses third-party services for platform hosting, analytics, and game software provision. These providers access data only to the extent required to deliver the relevant service and are not permitted to use player data for their own purposes.
• Legal obligations: q987 may disclose account or transaction information where required by applicable law or in response to a lawful formal request from a relevant authority. We will only disclose what is legally required.

5 Security

q987 applies standard industry security measures to protect the data held about registered players. These include:

• Encrypted connections (HTTPS) for all platform communication between your device and q987 servers
• Secure account authentication with password hashing — q987 does not store your password in readable form
• Session management that automatically ends inactive sessions to reduce the risk of unauthorised account access from shared devices
• Access controls limiting which internal systems can access player account data, restricted to what is necessary for platform operation
• Activity monitoring for unusual patterns that may indicate account compromise, duplicate account activity or fraudulent transaction behaviour

No system is completely immune to security risks. In the event of a data breach that materially affects your personal information, q987 will notify affected account holders in a reasonable timeframe. You can reduce the risk to your own account by using a strong, unique password and not sharing your login credentials with anyone.

If you believe your q987 account has been accessed without your authorisation, contact support immediately at [email protected].

6 Your Rights

As a q987 account holder, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data q987 holds about you. This includes your account details, transaction history, and gaming activity records. Contact support to make this request.
• Right to correction: If any personal data held by q987 is inaccurate — for example, a misspelled name or incorrect contact detail — you can request a correction. Some data changes (such as name or date of birth) require identity verification before they can be updated.
• Right to deletion: You can request that your q987 account is closed and your personal data deleted. Note that some transaction and identity records must be retained for a defined period to comply with legal obligations even after account closure — this data is not actively used after the account is closed.
• Right to object to certain processing: Where data is processed for purposes beyond core account operation — such as platform analytics — you may object to this processing. Contact support to raise an objection.

To exercise any of these rights, contact the q987 support team at [email protected]. Requests will be acknowledged and processed within a reasonable timeframe. In some cases, identity verification may be required before a request can be fulfilled.

7 Cookies and Similar Technologies

q987 uses cookies and similar browser storage technologies when you access the platform through a web browser. The Android app uses comparable local storage mechanisms. These are used for the following purposes:

• Session management: Keeping you logged in during an active session so you do not need to re-authenticate every time you navigate between sections of the platform.
• Preference storage: Remembering display preferences and settings you have selected within your account.
• Platform analytics: Understanding which sections and features are most used, how navigation flows across the platform, and where performance issues may exist. This data is used in aggregate and is not linked to individual advertising profiles.
• Security: Detecting unusual session behaviour such as login from an unfamiliar device or location, which may trigger additional verification steps.

q987 does not use third-party advertising cookies or drop trackers for external retargeting campaigns. Standard browser settings can be used to manage or clear cookies, though doing so may affect your ability to stay logged in to the platform.

8 Data Retention

q987 retains personal data for as long as your account is active and for a defined period after account closure. The primary retention periods are as follows:

• Account registration data and identity documents are retained for the duration your account is active plus a minimum retention period after closure to comply with legal and audit obligations.
• Transaction records — deposits, withdrawals, bet history, bonus usage — are retained for a defined period after each transaction or account closure, whichever is later, for legal compliance and dispute resolution purposes.
• Platform usage and analytics data is typically retained in aggregated form after the relevant session window closes. Individual session logs are not kept indefinitely.

After the applicable retention period, personal data is deleted or anonymised. Data that is anonymised — with all identifying information removed — may be retained indefinitely for aggregated analytical purposes and does not constitute personal data after anonymisation.

9 Third-Party Links

The q987 platform may from time to time reference or link to third-party services — for example, the payment provider pages for JazzCash or Easypaisa, or app distribution pages. These third-party sites and services have their own privacy policies which q987 has no control over and no responsibility for.

When you leave the q987 platform to use a payment provider's interface — for example to complete a JazzCash deposit — your interaction with that provider is governed by their own terms and privacy policy. q987 only receives the transaction confirmation data needed to credit your PKR account balance.

10 Children and Under-18s

q987 does not knowingly collect personal data from individuals under the age of 18. The platform is strictly for adults. If you are under 18, you must not register and must not attempt to use any part of the platform.

If q987 becomes aware that a registered account was created by someone under 18, the account will be suspended, all balances forfeited, and any personal data provided will be deleted as soon as reasonably practicable.

If you believe a person under the age of 18 has registered on q987, please contact support at [email protected] with details so the account can be reviewed and closed.

11 Changes to This Policy

q987 may update this Privacy Policy from time to time. When material changes are made, the "Last Updated" date at the top of this page will be revised. For changes that significantly affect how your personal data is used or your rights regarding it, q987 will notify active account holders via an in-platform notification the next time you log in.

Continued use of the platform after an updated policy is posted constitutes acceptance of the updated terms. If you disagree with any change to this policy, you should stop using the platform and contact support to request account closure and data deletion.

We recommend checking this page periodically, particularly if you notice the "Last Updated" date has changed since your last visit.

12 Contact

For any questions, concerns or requests relating to your personal data and how q987 handles it, please contact the support team:

Email: [email protected]

When contacting support about a data-related request, include your registered account email address and a description of your request. If the request involves sensitive account data, identity verification may be required before the request is processed. q987 aims to acknowledge data-related requests within a reasonable timeframe.

For general account queries or platform support, the same contact address applies. The q987 FAQ page covers common account, deposit, withdrawal and bonus questions if you prefer to check there first.